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Privacy Policy

A Legal Disclaimer

1. Effective Date: December 9, 2025

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This Privacy Policy explains how CLEAR Performance Pouches (referred to as "CLEAR," "we," "us," or "our") collects, uses, and protects your personal data when you use our website, sign up for our waiting list, or purchase our products.

We are committed to transparency and compliance with the UK General Data Protection Regulation (UK GDPR).

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2. Data Controller Contact Information:

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  • Company Name: CLEAR Performance Pouches (Operating under [ORVU])

  • Email: CONTACT@ORVU.CO.UK

3. Privacy Policy

How We Share Your Personal Data (Third Parties)

We may share your data with the following categories of third parties to operate our service:

  • E-commerce Platform: Shopify (to manage the website, waitlist, and orders).

  • Payment Processors: Stripe or PayPal (to securely process payments and subscriptions). We never store full credit card details.

  • Fulfillment Partners: (E.g., Royal Mail or a 3PL partner) to deliver your product.

  • Analytics Providers: Google Analytics (to measure website traffic and performance).

  • Marketing/Email Services: [E.G., Mailchimp, Klaviyo] (to manage the waitlist and email communications).


International Transfers: As our service providers (such as Shopify and payment processors) may be located outside of the UK (e.g., in the US), your data may be transferred outside the UK/EEA. We ensure these transfers are covered by appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data is treated securely.

4. Data Security and Retention

  • Security: We use appropriate technical and organisational security measures (such as SSL encryption and secure password protection) to protect your personal data against unauthorised access, disclosure, or destruction.

  • Retention: We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. For waitlist members, we will keep your email until you withdraw consent. For customers, we will keep transaction data for [INSERT NUMBER] years to comply with tax and legal obligations.


5. Your Rights Under UK GDPR
 
Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to be Informed: The right to know how your data is being used (which this policy provides).

  • Right of Access: The right to request a copy of the personal data we hold about you.

  • Right to Rectification: The right to correct inaccurate or incomplete data.

  • Right to Erasure (Right to be Forgotten): The right to request we delete your personal data under certain conditions.

  • Right to Restrict Processing: The right to request we limit the way we process your data.

  • Right to Data Portability: The right to request we transfer your data to another organisation in a machine-readable format.

  • Right to Object: The right to object to processing based on legitimate interests or for direct marketing.

  • Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time (e.g., by clicking "unsubscribe" in our emails).

To exercise any of these rights, please contact us at CONTACT@ORVU.CO.UK

6. Submitting a Complaint

If you have concerns about our use of your personal data, you have the right to make a complaint to the UK supervisory authority, the Information Commissioner's Office (ICO).
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7. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this policy periodically.

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